What does HAVENLIVOH sell?
HAVENLIVOH offers Bluetooth speakers for everyday listening. Check each listing for the exact specifications, finish, dimensions, and included items.
Will a speaker connect to my device?
Compatibility depends on the model and your device's supported connection functions. Consult the product description before ordering. Features such as stereo pairing, voice assistance, calls, or wired input are available only when expressly listed.
Are all speakers waterproof?
No universal water-resistance rating applies to the collection. Rely only on the rating and use restrictions stated for the particular model. Keep charging ports dry and follow the supplied instructions.
What is included with my order?
The product description identifies the included speaker and accessories. Furniture, phones, decorative objects, and other styling items are excluded unless specifically listed. A charging cable does not necessarily include a wall adapter.
Where do you deliver?
We accept orders for supported United States delivery addresses. Availability for a particular address is shown at checkout. Some destinations or battery-containing products may have delivery restrictions.
How long does delivery take?
Estimated delivery is 10–20 calendar days from payment confirmation, including processing and transportation. Standard processing normally takes 1–3 business days within this total timeframe. Calendar days include weekends; business days exclude Saturdays, Sundays, and applicable public holidays.
Will I receive tracking information?
For tracked shipments, we send available tracking details to the email address supplied at checkout after dispatch. Tracking may take time to show the carrier's first movement scan.
Can I cancel or change an order?
Email service@wildvibe.top immediately with your order number and requested change. We will try to help before dispatch. If an order has already shipped, the Return Policy applies, without limiting any mandatory cancellation rights.
How long do I have to request a return?
You may request a change-of-mind return within 30 calendar days after delivery. Keep the item complete, in like-new condition, and securely packaged. See the Return Policy for conditions and return costs.
Where do I return my item?
Our return address is: 3/F, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China. Contact service@wildvibe.top before shipping so we can identify your return and explain any battery shipping requirements.
When will my refund arrive?
Once approved, your refund is processed to your credit card or original payment method, with the credit expected within 5–7 business days after approval. Bank posting times can vary. If the credit is missing after the seventh business day, contact service@wildvibe.top for assistance.
What if my item is damaged, incorrect, or faulty?
Contact service@wildvibe.top promptly with your order number and a description of the problem. We will assess the issue and arrange an appropriate remedy. Where we supplied faulty, incorrect, or transit-damaged goods, we cover the necessary return shipping. The voluntary return window does not remove your statutory rights.