This policy applies to purchases made directly at https://havenlivoh.com/.
Return window and condition
You may request a change-of-mind return within 30 calendar days after delivery by emailing service@wildvibe.top. Provide your order number, the item to be returned, and the reason for the request.
For a change-of-mind return, the product must be complete, in like-new condition, and accompanied by its included accessories. Brief, careful testing to assess the product is permitted. Please use the original packaging where available or equivalent protective packaging. Damage caused by misuse, unauthorized modification, or inadequate return packaging may affect a voluntary return, subject to applicable law.
These condition requirements do not prevent a claim concerning goods that arrived faulty, damaged, incorrect, or materially different from their description.
How to return an item
- Contact service@wildvibe.top within the applicable return period.
- We will review the request and provide return instructions, including any battery transport requirements.
- Send the approved return within 14 calendar days of receiving the instructions, unless we agree otherwise or applicable law gives you longer.
- Include your order number inside the parcel and retain proof of shipment. A tracked service is recommended.
Please contact us before sending a parcel so it can be matched to your order. A missing authorization number does not by itself remove mandatory consumer rights.
Return address
Return address:
3/F, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.
Returns are sent to China. This address is for product returns and does not identify a retail location or the shipment origin of your order.
Return shipping and charges
For a change-of-mind return, you pay the direct return shipping cost, including applicable international return charges. The amount depends on your location and carrier; please obtain a quote before sending your parcel. We do not charge a restocking fee.
If the item is faulty, incorrect, or damaged during delivery, we cover reasonable, necessary return shipping through instructions or arrangements provided by our support team. Do not send an unsafe or damaged battery through ordinary mail; contact us for suitable instructions.
For an accepted change-of-mind return, we refund the amount paid for the returned goods and applicable refundable taxes. Original delivery charges are not refunded unless required by law. Where our error or a qualifying product fault requires a full refund, relevant original delivery charges are included as required by law. No undisclosed deductions will be applied.
Inspection and refund approval
We inspect returned goods within 5 business days after receipt and email the approval decision. If an issue affects eligibility or the refundable amount, we explain the reason and available next steps. Business days exclude Saturdays, Sundays, and applicable public holidays.
Refund timing and payment method
If approved, your refund will be processed within 5-7 business days and automatically credited back to your credit card or original payment method.
The expected time for the funds to appear in your original payment account is 5–7 business days from refund approval; this is not an additional 5–7 business days after processing. Actual posting depends on your bank or payment provider. If the credit has not appeared after 7 business days, email service@wildvibe.top so we can check the status and provide available transaction details.
Refunds are based on the amount actually paid, including any applied discount. We do not substitute store credit for a monetary refund without your agreement. If the original payment account is closed or unavailable, contact us so we can work with the payment provider on a secure resolution.
Faults, exchanges, and cancellations
Report faulty, incorrect, or transit-damaged goods promptly. We may request reasonable supporting information and will arrange an appropriate repair, replacement, refund, or other legally required remedy. The 30-day voluntary return window does not shorten mandatory rights for defective or misdescribed goods.
For a different model or finish, contact us to discuss availability; an exchange is not reserved until confirmed. To cancel an unshipped order, contact us immediately. If it has already shipped, the return process applies, subject to any additional legal rights.
Nothing in this policy excludes mandatory consumer rights or extends a shorter legally required refund deadline.