This policy explains delivery arrangements for orders placed at https://havenlivoh.com/.
Delivery destinations
We deliver to supported addresses in the United States. Available destinations and shipping options are shown at checkout. Restrictions may apply to remote areas, PO boxes, military addresses, territories, or products containing batteries. Do not place an order using an unsupported address.
Delivery timeframe: 10–20 days
Estimated delivery is 10–20 calendar days from the date your payment is confirmed. This total includes order processing and transportation to the delivery address.
Calendar days include weekends and public holidays. Standard in-stock orders normally take 1–3 business days to process within this total 10–20 day period; processing time is not added on top of the published delivery estimate. Business days exclude Saturdays, Sundays, and applicable fulfillment holidays.
If payment is confirmed on November 1, for example, the estimated arrival window is November 11–21. Actual delivery may be affected by customs, severe weather, or carrier disruption. We notify you of known material delays and help resolve overdue orders.
A different schedule for a preorder or special item must be clearly disclosed before payment and agreed for that order.
Shipping charges and import costs
Shipping charges, applicable promotions, and taxes collected at checkout are shown before payment. We do not add undisclosed mandatory shipping charges after purchase.
Where a shipment involves customer-paid import duties or taxes, those obligations must be clearly disclosed before purchase. A U.S. delivery destination does not imply U.S. warehouse dispatch, and the return address does not establish where an order was shipped from.
Tracking and split deliveries
For tracked shipments, available tracking information is sent to the email address used at checkout after dispatch. A shipping label may be created before the carrier scans the parcel. Contact service@wildvibe.top if tracking fails to update or the delivery window has passed.
An order may be delivered in more than one parcel. We provide available tracking details for each shipment and do not impose an extra charge for split delivery arranged by us unless disclosed and agreed before purchase.
Address accuracy and delivery problems
Check the recipient name, street, apartment or unit number, city, state, and ZIP code before paying. Report corrections immediately to service@wildvibe.top. Address changes depend on fulfillment status and carrier capability.
If an incorrect customer-supplied address or an uncollected parcel leads to a return, we explain any reasonable, lawful redelivery costs before proceeding. These costs do not apply where our error caused the problem.
If tracking shows delivery but you cannot locate the parcel, check safe locations and household members, then contact us promptly. We investigate available delivery evidence; a delivery scan does not automatically resolve every dispute.
Delayed, lost, or damaged shipments
If we cannot ship within the promised timeframe, we notify you and provide the choice of accepting a revised schedule or canceling the unshipped goods for a full refund, obtaining consent where required. We do not hold your payment indefinitely because of a delay.
If your order has not arrived by the end of the 20-day estimated window, email service@wildvibe.top with the order number. We will investigate and explain the available resolution. For confirmed loss, damage, or delivery failure for which we are responsible, we arrange an appropriate replacement or refund without charging you to correct the issue. You are not required to pursue the carrier as your sole remedy.
Mandatory delivery and refund rights take priority over inconsistent carrier conditions or general delay wording.